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Paul’s Landscaping

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Paul's Landscaping

9 Austin, TX 553-5296 I referred Paul to some great clients of mine. He did a great job for them! They were happy enough to refer him to several of their neighbors. They tell me he's designing several landscapes in the neighborhood now. They had him add an outdoor kitchen, too. Nice guy. Well-connected. Seems to really care about his employees and customers. Just like everyone else. The crews are amazing and great at actually doing the lawn service. The problem is the business office. We had been customers for years and have experienced everything from scheduling problems with no notification, misplaced/mismarked credit card information, to charges many months after the service was cancelled. If they could get the office together the business would be 5 star. The guys are great and they always do a professional job on the actual work but expect issues over time with the business side if you are a repeat customer. Really a shame. Their crew is good, but scheduling is difficult. Customer service can leave a lot to be desired. I called up Paul's to get me back into the rotation after Winter. I was told it would be a couple weeks, so I mowed the lawn myself and waited. The day for my lawn to be mowed came around, I had asked for upgraded service so I waited to convey the info personally, no-one showed. The next day I received an apology from Josh and was told “Saturday morning worst case.” Saturday came and went, which was two days after my mow was scheduled. The following week I received an email explaining how busy they were, and that they would get to me sometime that week. At this point I had been waiting over 3 weeks for a proper mow, my lawn was in shambles and Paul's could really care less. I was a “two lawn” customer with $300/mo in services, and seemed to have gotten lost in the shuffle. Unfortunately, Paul's is not reliable or considerate and they don't seem to be very interested in their customer satisfaction. Time to move on to a more professional service. My husband insisted we give Paul's lawn service another chance to collect our leaves. They had been promising to come come for THREE weeks and my husband spoke to manager Josh in real life on Friday who PROMISED his crew would absolutely be here today. They did not show up. These guys are irresponsible. Why would anyone run a business like this? I say don't waste your time with this company. Find someone with a bit of integrity I would love to be writing a review about their lawn care service. However, no one has ever been to my house. I communicated via email and successfully received a pretty reasonable quote for bi-weekly lawn mowing. Was looking forward to starting on their schedule. Yesterday was our mow day and no one showed up. I haven't even heard from them in two weeks. If they weren't going to show it would have been nice to have received an email or phone call so I could arrange to work with another company. In fairness, we also had an overgrown shrub to be removed and they were subcontracting that job to another company because their workload is so heavy. This was never really explained to me, just a random woman showed up at my house in plain clothes and apologized for not wearing her company shirt. When she said the name of another company I was incredibly confused. She took a look at the overgrowth and told me she'd get me a quote for the work later that afternoon. Never got an email. I didn't even get a business card so I have no means of tracking them down. (it was later confirmed by Paul's officer manager that they were in fact a subcontractor) So here I am two weeks later, I've removed the shrub myself as it was threatening to overtake our A/C unit outside the house. A concern they were aware of when the estimate was supposedly being drawn up. I'd say avoid this company and find someone else. The price quoted for lawn maintenance was competitive, but not good enough for me to beg to get on their schedule. Paul's Lawn and Landscape did a wonderful job landscaping my home. They are very professional, pricing was very competitive and everything was completed in a timely manner. We worked together to choose plants that were drought tolerant and low maintenance. It's been about 1.5 yrs and everything is still alive and growing nicely. We are moving this summer and I will miss the garden so much! I plan on having them landscape our new home. We have also used them for mowing, weed removal and cleaning up of leaves. All excellent services. Paul's lawn and landscape is simply amazing I know that sounds fake but this service has been great. Friendly, punctual, fast, detailed always leave the yard looking clean and well groomed. Would definitely recommend if you are looking for a landscape service. Called Paul to get some tree trimming done. His crew showed up early on the agreed date and did an excellent job. Everything was explained to me so I knew what to expect and they did not disappoint. Words like Professional and Courteous come to mind. I would recommend Paul's!
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Paul's Landscaping

Customer Testimonials I felt like the person who came out did a nice job on educating me about why it made sense to wait a bit to remove the tree to minimize any damage to my rose bushes and other plants that would be impacted by the tree removal. I was quite happy with the service and the price. Sarah S., St. Paul, MN Guys from Bartlett are always in a good mood and treat you and your yard with respect. It’s nice to see. John S., Maplewood, MN I want to take this opportunity to thank Jon Heaton and his crew, Ryan Anderson, Andrew Rasmussen, and Nate Pishke for the incredible job they did on our tree pruning last week. Not only were they extremely careful on protecting our landscaping – their detailed work and client communication was simply great customer service. I especially want to give a note of thanks to all of the consultative support that Jon has give me over these weeks. This kind of support is not taken for granted. Thank You Bartlett! It’s without question we will recommend your services often. Paul and Karla K., White Bear Lake MN I always appreciate the honest information I get when I am asking for advise. Bartlett is also quick to respond to my associations needs! Peggy R., Home Owners Association Manager Jon and all the other crew and office staff I’ve dealt with have been extremely knowledgeable, helpful, and customer service oriented. Jon is also very polite when having to deal with all my questions and concerns, and usually gets back to me within 24 hours or less. I couldn’t ask for more from any of you — you’re great! Thank you!! Bettie L., St. Paul, MN Jon Heaton has been a great rep. He’s been very thorough in answering any and all of our questions. Tom and Mary, St. Paul, MN Everyone who has been out here has been courteous, respectful, and professional. Jon Heaton promptly addresses all my concerns. Gloria, St. Paul, MN Jon Heaton did an outstanding job responding to my request for information, providing an estimate, and performing the work. Joel, St. Paul, MN We have enjoyed meeting and working with Jon Heaton. He is very knowledgeable and has helped guide us in the care of our trees, etc. We look forward to a continued relationship with Jon and Bartlett Tree Experts. Having Jon available has been a definite improvement and a benefit to us. Good work! Jene and Mary, Apple Valley, MN We recently hired Jon and his crew to do some major pruning in our yard. We got his name from a friend who had worked with him previously, and he came highly recommended. We were extremely pleased with the work that was done, and could not have asked for more attentive, courteous, and professional service. We will definitely work with them again! Stacey and Doug F., Eagan, MN The Bartlett team did an excellent job. From the arborist who first discussed our project with us and made recommendations, to the three men who removed trees and pruned others, the work was of high quality and done with care. They arrived at our home on time, and after conferring with me, went straight to work. Once the job was finished, the team spent a good amount of time removing the debris and making sure our yard looked the same as when they arrived. And one of the best parts of the day was this: One of the men was done with his portion of the project early, and rather than just waiting for the others to finish, he spent his time cutting all of the 6′ logs into fireplace-sized pieces for us and then neatly stacked it all. Now that’s what I call going above and beyond! Mark and Mary W., Cottage Grove, MN Close

Paul's Landscaping

Paul's Landscaping
Paul's Landscaping
Paul's Landscaping
Paul's Landscaping
Paul's Landscaping

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